Experience a Rewarding Career
our mission needs you
All qualified applicants will be considered without regard to age, race, color, sex, national origin, marital status, ancestry, citizenship, veteran status, physical, or mental disability.
We want to see a world free of addiction. Our mission is to serve those at the intersection of homelessness and addiction so they can achieve their God-given potential.
Current Opportunities
Recovery Living CaSe Manager
Summary
Essential Duties and Responsibilities
The Recovery Living Case Manager must be capable of responding professionally and ethically to the needs of residents in their care. Primary functions include:
- Complete Case Management Assessment, Review and evaluate residents’ progress, and maintain accurate records/reports in the program, ensuring all residents are current with program fees and documents in KIPU.
- Communicate with residents in both a group setting (including virtual) and individual one on one sessions to assist in overcoming dependencies, adjusting to life, or making changes.
- Coordinate with community partners to leverage resources with potential employers and skills training opportunities.
- Support the resident with access to multiple health care resources
- Ensure residents continue to engage in a 12 Step program and sponsorship relations.
- Encourage and support residents to build confidence when handling crisis situations.
- Coordinate with community partners to engage residents in accessing financial management resources
- Manage room assignments, access to rooms, I.T. and maintenance requests.
- Perform periodic and random room checks and drug testing for all recovery living program residents.
- Plan and coordinate all alumni functions, alumni monthly newsletters, and volunteer opportunities for alumni.
- Attend all Team meetings, community meetings, and clinical case conference as requested or required.
- Attend training sessions to increase knowledge and skills.
- Adhere to all agency, state, and federal laws regarding confidentiality
- Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Knowledge:
- High School Diploma or GED with no less than 3 years of experience in case management roles and/or community linkage to resources.
- Knowledge of Substance Use Disorders, Recovery Services, and Aftercare Planning.
- Experience with crisis management and managing life barriers.
Skill:
- Appropriate verbal and written communication skills
- Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Must be able to respond appropriately to unfolding situations and emergencies
- Experience in planning and executing large-scale alumni events
- Charting in health information record system (KIPU) within required time frames
- Ensure residents continue to engage in a 12 Step program and sponsorship relations
Ability:
- Must be able to sit for long periods of time while engaged in counseling and supervisory sessions
- Must be able to climb stairs and lift a minimum of 30 pounds
- Able to relate effectively to volunteers and other staff in carrying out applicable activities
Christian Witness
Charlotte Rescue Mission maintains a Christian working environment as a Christ-centered residential drug and alcohol recovery program where integrity, honesty, and good team relations play a critical role in the success of the ministry. All employees are expected to share their personal hope of Christ with those they meet in thought, word, and deed.
Job descriptions are intended to identify the qualifications, responsibilities, and types of duties performed. A job description at Charlotte Rescue Mission is not intended to be a description of all possible duties, responsibilities, or requirements that go with a job title.
Primary Counselor
Summary
Essential Duties and Responsibilities
The Primary Counselor facilitates the 12 Core Functions of Substance Abuse Counseling with an assigned group of residents in the 120 day substance abuse recovery program. The scope of practice for the Primary Counselor is determined by the credentialing board to which she/he is accountable.
Terms of clinical supervision will be determined as appropriate within the definitions of the North Carolina Substance Abuse Professional Practice Board or other appropriate credentialing body. Agency policy requires that the Primary Counselor receive one hour of clinical supervision per forty hours of work with an assigned Certified Clinical Supervisor within the agency. There will be no exceptions to this policy, regardless of licensure or certification level.
The Primary Counselor is expected to adhere to the specific code of ethics accompanying his or her certification and/or licensure, as well as to all agency policies.
- Carries out the twelve core functions as needed with assigned residents. While some functions may be assigned to other departments within the program, the Primary Counselor must be able to perform the following functions:
- Complete and maintain accurate records or reports regarding the resident’s history and progress, services provided, or other required information.
- Counsel residents in both a group and one on one setting.
- Develop resident treatment plans based on research, clinical experience, and resident history.
- Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.
- Act as liaisons between resident and medical staff.
- Provide residents with information about addiction issues and about available services or programs, make referrals when necessary.
- Review and evaluate resident’s progress in relation to measurable goals described in treatment plan.
- Modify treatment plans to comply with changes in resident status.
- Plan or implement follow-up or aftercare programs for residents to be discharged from program.
- Coordinate activities with courts, probation officers, community services, or other post-treatment agencies.
- Other duties as assigned by Supervisor.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge:
Required: Associate’s, Bachelor’s, or Master’s degree
Certified with the North Carolina Substance Abuse Professional Practice Board as a CADC
Skill:
- Appropriate oral and written communication skills
- Proficient in Microsoft Windows work environment and Microsoft Office. Must be able to use KIPU for reports and record keeping.
- Demonstrate instructional skill, particularly in the area of addiction and recovery.
- Desire to grow professionally and to achieve advanced level of counselor development and skill.
- Must be able to work in a fast-paced environment.
Ability:
- Must be able to climb stairs.
- Must be able to lift a minimum of 30 pounds.
Christian Witness
Charlotte Rescue Mission maintains a Christian working environment as a Christ-centered residential drug and alcohol recovery program where integrity, honesty, and good team relations play a critical role in the success of the ministry. All employees are expected to share their personal hope of Christ with those they meet in thought, word, and deed.
Job descriptions are intended to identify the qualifications, responsibilities, and types of duties performed. A job description at Charlotte Rescue Mission is not intended to be a description of all possible duties, responsibilities, or requirements that go with a job title.
Dove’s Nest Women’s Program Primary Counselor
Summary
Essential Duties and Responsibilities
- The Primary Counselor facilitates the 12 Core Functions of Substance Abuse Counseling with an assigned group of residents in the 120 day substance abuse recovery program. The scope of practice for the Primary Counselor is determined by the credentialing board to which she/he is accountable.
- Terms of clinical supervision will be determined as appropriate within the definitions of the North Carolina Substance Abuse Professional Practice Board or other appropriate credentialing body.
Agency policy requires that the Primary Counselor receive one hour of clinical supervision per forty hours of work with an assigned Certified Clinical Supervisor within the agency. There will be no exceptions to this policy, regardless of licensure or certification level.
- The Primary Counselor is expected to adhere to the specific code of ethics accompanying his or her certification and/or licensure, as well as to all agency policies.
- Other duties as assigned
PRIMARY COUNSELOR
Carries out the twelve core functions as needed with assigned residents. While some functions may be assigned to other departments within the program, the Primary Counselor must be able to perform the following functions:
- SCREENING: the process by which a resident is determined appropriate and eligible for admission to a particular program
- INTAKE: the administrative and initial assessment procedures for admission to a program
- ORIENTATION: describing to the resident the following: general nature and goals of the program; rules governing resident conduct and infractions that can lead to disciplinary action or discharge from the program; the hours during which services are available; treatment costs to be borne by the resident, if any; and resident rights
- ASSESSMENT: the procedures by which a counselor/program identifies and evaluates an individual’s strengths, weaknesses, problems, and needs for the development of a treatment plan
- TREATMENT PLANNING: the process by which the counselor and the resident identify and rank problems needing resolution; establish agreed upon immediate and long-term goals; and decide upon a treatment process and the resources to be utilized
- COUNSELING: (Individual, Group, and Significant Others): the utilization of special skills to assist individuals, families, or groups in achieving objectives through exploration of a problem and its ramifications; examination of attitudes and feelings; consideration of alternative solutions; and decision-making
- CASE MANAGEMENT: activities which bring services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals, which may involve liaison activities and collateral contacts
- CRISIS INTERVENTION: those services which respond to an alcohol and/or other drug abuser’s needs during acute emotional and/or physical distress
- RESIDENT EDUCATION: provision of information to individuals and groups concerning alcohol and other drug abuse, and the available services and resources
- REFERRAL: identifying the needs of a resident that cannot be met by the counselor or agency and assisting the resident to utilize the support systems and community resources available
- REPORT AND RECORD KEEPING: charting the results of the assessment and treatment plan; writing reports, progress notes, discharge summaries, and other resident-related data
- CONSULTATION WITH OTHER PROFESSIONALS IN REGARD TO RESIDENT TREATMENT/SERVICES: relating with in-house staff or outside professionals to assure comprehensive, quality care for the resident
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge:
- Registration with the North Carolina Substance Abuse Professional Practice Board (must be registered prior to beginning work)
- High School diploma required; Associate’s, Bachelor’s, or Master’s degree preferred
- Must achieve certification or licensure within five years of the date of hire
Skill:
- Appropriate oral and written communication skills
- Must possess the ability to set and maintain healthy interpersonal boundaries
- Must possess flexibility and leadership qualities
- Proficient in Microsoft Windows work environment, Microsoft Office, and Excel
- Demonstrate instructional skill, particularly in the area of addiction and recovery
Ability:
- Spend the majority of time sitting, speaking, listening, and/or writing.
- Must be able to climb stairs
- Must be able to lift a minimum of 30 pounds.
- Desire to grow professionally and to achieve advanced level of counselor development and skill
- Must be able to work in a fast-paced environment
Christian Witness
Charlotte Rescue Mission maintains a Christian working environment as a Christ-centered residential drug and alcohol recovery program where integrity, honesty, and concern for others play a critical role in the success of the ministry. We always strive to share the personal hope of Christ with those we interact with in thought, word and deed as it relates to recovery.
Job descriptions are intended to identify the key qualifications, responsibilities, and types of duties expected on the job. The job description at the Charlotte Rescue Mission is not intended to be a description of all possible duties, responsibilities, or requirements that may be present or encountered in any particular job assignment.
Dove’s Nest Women’s Program Facilities Tech (PRN)
Summary
Essential Duties and Responsibilities
- Monitor and document facility activity, room checks, boutique entry, significant events during shift, etc.
- Perform resident room rounds every 1-2 hours
- Provide transportation when scheduled and when directed by supervisor, maintaining gas receipts and reporting vehicle issues as needed.
- Monitor security cameras to assure resident safety; respond to the entry calls when needed
- Review and monitor resident passes for leaving and returning to the facility
- Complete resident personal items check, complete urine test or alcohol breathalyzer as directed or if reasonable cause
- Perform and document monthly room checks as assigned
- Train and become proficient at medication administration under the direction of nursing staff in order to fill in as needed.
- Complete general clerical duties which include but are not limited to filing, copying, posting, messages
- Maintain resident supplies and assist with distribution
- Keep order and cleanliness in the Tech Office and Staff Work Room
- Conduct morning checks of morning meditation, evening wrap up, or Saturday morning huddle depending on shift.
- Document events of shift into “shift notes”
- Give accountment of shift to the oncoming Facility Technician
- Other duties as assigned
NOTE
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Knowledge:
- High School or GED
- Must have a valid driver’s license and acceptable driving record
- Experience working with Individuals with Substance Use Disorder is preferred
Skill:
- Good communication and listening skills
- Basic clerical and computer skills (Microsoft Word and Excel)
- Must have a disciplined approach to tasks
- Must be able to respond properly in emergency situations
Ability:
- Must be able to lift a minimum of 30 pounds
- Must be able to sit, stand, talk, walk, and climb stairs for long periods of time
Christian Witness
Charlotte Rescue Mission maintains a Christian working environment as a Christ-centered residential drug and alcohol recovery program where integrity, honesty, and concern for others play a critical role in the success of the ministry. We always strive to share the personal hope of Christ with those we interact with in thought, word and deed as it relates to recovery.
Job descriptions are intended to identify the key qualifications, responsibilities, and types of duties expected on the job. The job description at the Charlotte Rescue Mission is not intended to be a description of all possible duties, responsibilities, or requirements that may be present or encountered in any particular job assignment.
Community Matters Café Server
Summary
The Server assists guests of the Community Matters Café Coffee Shop and Dining Room. The Server works closely with the Front of House, Server Trainer, and Coffee Shop Managers. The Server will also assist directly with the day to day operations of Student Residents, guest interaction, and service activities. Excellent communication skills are a must and the ability to work in a faith-based residential recovery environment. Must be a self-starter, able to multi-task, a team player willing to work with various departments and the community, to achieve overall goals of the Student Resident.
Essential Duties and Responsibilities
- Prepare room for dining by setting dining room and ensuring cleanliness of all Front of House areas.
- Protect establishment and patrons by adhering to sanitation and safety policies
- Assist patrons with selecting food and beverages by presenting menu, suggesting courses, explaining the chef’s specialties, and answering any food preparation questions
- Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
- Transmit orders to coffee bar and kitchen by recording patrons’ choices, identifying patrons’ special dietary needs or special requests
- Keep kitchen staff informed by noting timing of meal progression
- Serve orders by picking up and delivering patrons’ choices from coffee bar and kitchen; deliver accompaniments and condiments from service bars
- Respond to additional patron requirements by inquiring of needs, observing dining process
- Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills, or other special needs
- Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return
- Obtain revenues by totaling charges, issuing bill, accepting payment, delivering bill and payment to host; returning change or credit card and signature slip to patrons
- Contribute to team effort by accomplishing related results as needed
- Provide welcoming phone greeting and following Guest ordering procedures
- Convey menu information over the phone to Guests and give accurate estimate of delivery time
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed, assist with special events as needed, adhere to appropriate grooming and appearance
- Attend training sessions to increase applicable knowledge and skills
- Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Work Environment
The work environment can be loud and busy. There are many kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery floors.
Physical Demands
- Must be able to walk and stand during entire shift
- Must be able to reach, bend, stoop, and wipe
- Must be able to articulate clear greetings and farewells to Guests
- Must be able to understand requests for assistance
- Must be able to carry trays or supplies (10-50 lbs.)
- A desire to help where needed and work as part of a team
- Passion for providing extraordinary service
- The ability to thrive in a fast-paced environment
Preferred Education
- High School Diploma with some college experience is a plus
- Prior experience as a Restaurant Server or Host
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Program Responsibilities
Must be a positive model for students and staff in the unique environment.
Christian Witness
Charlotte Rescue Mission maintains a Christian working environment as a Christ-centered residential drug and alcohol recovery program where integrity, honesty, and concern for others play a critical role in the success of the ministry. We always strive to share the personal hope of Christ with those we interact with in thought, word and deed as it relates to recovery.
Job descriptions are intended to identify the key qualifications, responsibilities, and types of duties expected on the job. The job description at the Charlotte Rescue Mission is not intended to be a description of all possible duties, responsibilities, or requirements that may be present or encountered in any particular job assignment.
